KLH BUSINESS MANAGEMENT
A snapshot of the creative founders, coaches, and consultants I’ve supported behind the scenes —
Delia Monk Copywriting
CASE STUDY
The copywriter who went from “swamped” to scaling smoothly
→ Streamlined operations, email systems, and launch support allowed Delia to grow her business — even during personal upheaval.
Anorak Cat Web Design
CASE STUDY
The agency that traded plate-spinning for peace of mind
→ Reliable retainer support and helpdesk management freed up the owners to focus on what they do best.
Delia Monk Copywriting
CASE STUDY
The copywriter who finally found space to scale
How I helped a fast-growing creative business ditch the admin overwhelm and launch with confidence
Delia Monk is a sought-after copywriter and digital storyteller — the kind who helps brands find their voice and own it. But as her business took off, the operations behind it started to buckle.
Webinars, courses, newsletters, client comms — the ideas were there. The time and energy? Not so much.
“Kate isn’t just admin support — she’s my idea activator. I come up with a concept, and she brings it to life. I trust her completely.”
— Delia Monk, Founder, Delia Monk Copywriting
The problem:
Delia came to me because she was stuck in a cycle of:
✓ Endless back-end chaos (emails, workflows, tech systems)
✓ Big ideas that felt impossible to execute solo
✓ Personal challenges (including divorce + illness) that made business feel heavy
She needed someone intuitive, proactive, and emotionally intelligent — not someone who needed a to-do list hand-fed every Monday.
The solution:
WE DELIVERED:
✓ System clean-ups + automations to get her backend running smoothly
✓ Project support across launches, courses, and webinars
✓ Day-to-day delegation (email lists, tech tasks, admin) handled without chasing
✓ Emotional support and flexibility through difficult seasons
Most importantly, I became a thinking partner — someone who saw what needed doing before it even hit her radar.
THE OUTCOME
“Hiring Kate was the best investment I’ve made as a freelancer.”
Delia finally felt like a CEO again.
She launched new offers without stress.
She showed up for her daughter without guilt.
She had support during illness, heartbreak, and growth — and her business didn’t skip a beat. Her words?
Anorak Cat Web Design
CASE STUDY
The agency that swapped overwhelm for organisation
How I helped a small team go from ‘too many plates’ to peaceful productivity
Anorak Cat is a web design agency with big heart and bold clients. But behind the scenes? Amy and Rich were bogged down by client emails, admin, and all the small things that kept falling through the cracks.
They didn’t just need help.
They needed someone they could trust with their clients.
“Kate helped us go from spinning plates to calm confidence. She manages our helpdesk, keeps everything moving, and brings warmth to our client comms.”
— Amy & Rich, Co-Founders, Anorak Cat
The problem:
Before working with me, they were:
✓ Spending hours on admin that pulled them away from creative work
✓ Constantly worried about missing client messages or deadlines
✓ Nervous about outsourcing due to the personal nature of their brand
The solution:
WE DELIVERED:
✓ Ongoing retainer support across admin, operations, and client care
✓ Helpdesk management — responding to and triaging all client queries
✓ Client comms + documentation (contracts, invoices, updates) done with warmth and professionalism
✓ Process improvements to streamline handovers and priorities
✓ They didn’t have to think about it. Things just got done — kindly and correctly.
THE OUTCOME
They went from worrying to breathing.
More time. Less stress. No balls dropped.
And that magical moment every founder dreams of: “Enjoy your day off — I’ve got things covered here!”
That was me, Week Two.
Not every story needs a deep dive — but these wins deserve a mention.
MINI SPOTLIGHTS
“I just want things to get done with the minimum of fuss and bother — and that’s what Kate does. She runs my business.”
Della, Accountant
“Kate supported a course launch, ad campaign, and content plan — all while freeing up my time.”
Bianca, Training Provider
“She's organised, efficient and delivers on time, it's a pleasure working with her and having her by my side.”
Krishna, Designer
