KLH BUSINESS MANAGEMENT
A snapshot of the creative founders, coaches, and consultants I’ve supported behind the scenes -
From chaos to calm -
scroll down for stories that speak for themselves
These people were doing incredible work - but juggling far too much.
Here’s what happened when they handed things over.
with clarity, care, and zero micromanagement.
Delia Monk Copywriting
CASE STUDY
The copywriter who went from “swamped” to scaling smoothly. Streamlined operations, email systems, and launch support allowed Delia to grow her business - even during personal upheaval.
Anorak Cat Web Design
CASE STUDY
The agency that traded plate-spinning for peace of mind. Reliable retainer support and helpdesk management freed up the owners to focus on what they do best.
Delia Monk Copywriting
CASE STUDY
The copywriter who finally found space to scale
How I helped a fast-growing creative business ditch the admin overwhelm and launch with confidence
Delia Monk is a sought-after copywriter and digital storyteller - the kind who helps brands find their voice and own it. But as her business took off, the operations behind it started to buckle.
Webinars, courses, newsletters, client comms - the ideas were there. The time and energy? Not so much.
“Kate isn’t just admin support - she’s my idea activator. I come up with a concept, and she brings it to life. I trust her completely.”
- Delia Monk, Founder, Delia Monk Copywriting
The problem:
Delia came to me because she was stuck in a cycle of:
✓ Endless back-end chaos (emails, workflows, tech systems)
✓ Big ideas that felt impossible to execute solo
✓ Personal challenges (including divorce and illness) that made business feel heavy
She needed someone intuitive, proactive, and emotionally intelligent — not someone who needed a to-do list hand-fed every Monday.
The solution:
WE DELIVERED:
✓ System clean-ups and automations to get her backend running smoothly
✓ Project support across launches, courses, and webinars
✓ Day-to-day delegation (email lists, tech tasks, admin) handled without chasing
✓ Emotional support and flexibility through difficult seasons
Most importantly, I became a thinking partner - someone who saw what needed doing before it even hit her radar.
THE OUTCOME
“Hiring Kate was the best investment I’ve made as a freelancer. When life threw me curveballs - divorce, illness, overwhelm - Kate was right there. She took the mental load off my shoulders and gave me the confidence to grow again.”
Delia finally felt like a CEO again.
She launched new offers without stress.
She showed up for her daughter without guilt.
She had support during illness, heartbreak, and growth - and her business didn’t skip a beat. Her words?
Anorak Cat Web Design
CASE STUDY
The agency that swapped overwhelm for organisation
How I helped a small team go from ‘too many plates’ to peaceful productivity
Anorak Cat is a web design agency with big heart and bold clients. But behind the scenes Amy and Rich were juggling client emails, support requests, project admin, and many other small things that kept falling through the cracks.
“Kate helped us go from spinning plates to calm confidence. She manages our helpdesk, keeps everything moving, reminds us of things when we forget, and brings warmth to our client comms.”
— Amy & Rich, Owners, Anorak Cat
The problem:
Before working together, they were:
✓ Spending hours on admin that pulled them away from creative work they love
✓ Constantly worried about missing client messages, support tickets or deadlines
✓ Feeling the mental load of “remembering everything” all the time
✓ Nervous about outsourcing due to the personal nature of their brand
The solution:
WE worked together to:
✓ Provide ongoing retainer support across admin, operations, and client care
✓ Helpdesk management - responding to and triaging all client queries with their tone of voice (kindness and clarity).
✓ Client comms and documentation (contracts, invoices, updates) in the same warm, human tone the team is known for.
✓ Process improvements to streamline handovers and priorities
✓ Make things simply happen - correctly, gently, and without Amy and Rich needing to chase or second-guess.
THE OUTCOME
They went from worrying to breathing. Knowing their clients were cared for, their Helpdesk was under control, and nothing was slipping through the cracks.
More time. Less stress. No balls dropped.
And that wonderful moment every business owner dreams of: “Enjoy your day off - I’ve got things covered here!”
Not every story needs a deep dive — but these wins deserve a mention.
MINI SPOTLIGHTS
I just want things to get done with the minimum of fuss and bother - and that’s what Kate does. She runs my business.
Della Hudson FCA, Accountant, Speaker, Coach
Kate supported a course launch, ad campaign, and content plan - all while freeing up my time.
Bianca Jones,
EDP Training
She's organised, efficient and delivers on time, it's a pleasure working with her and having her by my side.
Krishna Solanki,
Krishna Solanki Designs
